Enter the requested information below to begin resetting.
If you need further assistance (e.g. your account has been disabled due to excessive sign on attempts, etc.) send an email to userlogin.enquiries@tr.qld.gov.au and include the following details: Username, email address, Surname/Company and Given Names.
To ensure you create a valid strong password please ensure it includes each of the following:
- at least six characters
- at least one number
- at least one uppercase character
- at least one of the following symbol characters ! @ # $ % ^ & * ( ) _ , . : ; | = `
Your password must not:
- be the same as your name.
Please do not attempt to reset your password between 4:30PM and 10:00PM. If reset between these times then no activation email will be processed. Apologies for the inconvenience.